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Owned and operated by Double Eagle Collection, our team is ready to answer questions about simulators, launch monitors, and more.

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Email
support@doubleeaglecollection.com
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Phone
561-209-1477
Mon-Fri, 9 AM - 5 PM EST
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Common Questions

Frequently Asked Questions

How long does shipping take?

Handling time is 1 to 3 business days, followed by a transit time of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Any exceptions will be clearly stated on the product page and at checkout.

How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your package from our warehouse to your door.

What is your return policy?

We offer 30-Day Returns on eligible items. For full details on conditions and how to initiate a return, please refer to our Return Policy page.

Can I exchange a product for a different model?

If you need a different launch monitor, projector, or simulator package, please contact us within the return window. We will walk you through the exchange process and help you find the right fit for your setup.

How do I choose the right launch monitor for my space?

The best launch monitor depends on your room dimensions, ceiling height, and what data points matter most to your game. Send us your space details and we can recommend options that match your goals and environment.

What projector specs should I look for in a golf simulator setup?

Key factors include throw distance, resolution, brightness, and input lag. A shorter throw distance works well in tighter rooms, while higher lumens ensure a clear image even with ambient light. We are happy to help you narrow down the right projector for your room.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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Golf Simulator Packages
Launch Monitor Questions
Projector Selection
Order and Shipping Inquiry
Returns and Exchanges
Availability

Business Hours

Monday – Friday 9:00 AM - 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment to You

Timely Responses

Expect a thoughtful reply within one business day so your project stays on track.

Secure Transactions

Your payment and personal information are protected with industry-standard encryption at every step.

Expert Guidance

Our team understands golf technology and can help you match the right equipment to your space and skill level.

30-Day Returns

Shop with confidence knowing eligible products can be returned within 30 days per our Return Policy.